Staff Spotlight

A Tyler of All Trades

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We love to highlight empoloyees for their contributions to the team. Today the spotlight goes to Tyler, one of our sales representatives and our marketplace coordinator. In these roles, Tyler assists customers with finding the proper casters and wheels for their needs, handles all customer service items with our marketplaces, and assists our marketplace team with listing new products.

Tyler has been at Service Caster, which is a family-owned business, all of his life, but he officially became an employee in March of 2010. There are so many things he loves about working at Service Caster, but he is especially fond of his coworkers who he says are “all one big happy family and we all work together so well. This is especially important as our great relationships allow us to work together to locate the best casters and wheels for our customers”.

When Tyler isn’t at work he enjoys spending time with his fiancé Jen and son Brayden. He also enjoys playing golf because it enables him to have a great time being outside with friends and family.

Tyler’s favorite Service Caster memory is when the Service Caster team had their own softball team. He said, “Although I was very young at the time, I had a blast going and watching all of them stink it up on the field. They may have not been very good at softball, but they sure are good when it comes to casters and wheels! We all can’t be good at everything right!? LOL.”

Need casters or wheels? Give us a call at 800-215-8220. Who knows, you might get Tyler on the phone!

Leading the Charge for Superior Customer Service

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Every month, we take one post to shine a spotlight on one of the members of the Service Caster family.  This month, we’re highlighting Luis Montalvo, our Customer Service Manager.

Having been with the company since 1998, Luis is an expert on our product inventory and a wizard at overseeing the customer service department, answering sales calls, processing orders, and checking the quality of products before shipping.  A “man of many hats”, Luis has also added Unofficial Social Media Photo Snapper to his résumé. (And he’s really good at it, too!) Luis says that the best part about working at Service Caster is helping all customers with finding the correct casters for their application or solving any issues that they might have. 

“The only way to do great work is to love what you do.”

Luis Montalvo

When he isn’t at work, Luis loves spending as much time with his family as he can  He enjoys going to flea markets and yard sales with his wife and playing games with their three kids. Since his kids are getting older, he has enjoyed being an assistant coach for his son’s basketball team and watching his daughter in flourish in track and field, as well as enjoying seeing his other daughter’s artistic talent blossom.  As a new homeowner, he also enjoys doing housework and cutting the grass.  

One of Luis’ favorite Service Caster memories happened at one of the company’s Christmas parties.  During a secret Santa swap, one of the gifts, which was a bottle of a very expensive alcoholic beverage, fell to the ground and broke as it was being handed to the recipient.  It was a sad, but funny, moment in SCC’s history, as you can see below.