Every month, we take one post to shine a spotlight on one of the members of the Service Caster family. This month, we’re highlighting Luis Montalvo, our Customer Service Manager.
Having been with the company since 1998, Luis is an expert on our product inventory and a wizard at overseeing the customer service department, answering sales calls, processing orders, and checking the quality of products before shipping. A “man of many hats”, Luis has also added Unofficial Social Media Photo Snapper to his résumé. (And he’s really good at it, too!) Luis says that the best part about working at Service Caster is helping all customers with finding the correct casters for their application or solving any issues that they might have.
“The only way to do great work is to love what you do.”
Luis Montalvo
When he isn’t at work, Luis loves spending as much time with his family as he can He enjoys going to flea markets and yard sales with his wife and playing games with their three kids. Since his kids are getting older, he has enjoyed being an assistant coach for his son’s basketball team and watching his daughter in flourish in track and field, as well as enjoying seeing his other daughter’s artistic talent blossom. As a new homeowner, he also enjoys doing housework and cutting the grass.
One of Luis’ favorite Service Caster memories happened at one of the company’s Christmas parties. During a secret Santa swap, one of the gifts, which was a bottle of a very expensive alcoholic beverage, fell to the ground and broke as it was being handed to the recipient. It was a sad, but funny, moment in SCC’s history, as you can see below.
